The configuration properties of the storage of attached files are set in /properties/config.properties.
Storage folder (required)
The folder in which the attached files are stored:
#uploadedFiles.path=/usr/local/helpdesk/files
Authorizations to set for the folder of the attached files
The system user that runs the application must have read/write access to this folder
Clustered environments
In clustered environments, this folder must be shared between all the application servers.
Migrating from version 2
When migrating from version 2 to version 3, the ant task upgrade recovers all the uploaded files from the folder defined by this property:
#uploadedFiles.v2Path=/usr/local/helpdesk/v2Files
See also: Migrating from 2.x to 3.x (in French)