Customizing Spring context

The esup-helpdesk application is highly customizable to adapt itself to any institution.

From 3.30

Esup-helpdesk is started with provided Spring configuration files but the context can be initiated with different environment configurations.

Customizations are done by:

• editing properties and providing path for new Spring configuration files
• providing new Spring configuration files
• developing new Java classes

Prior 3.30

Customizations are done by:

• editing properties
• editing Spring configuration files
• developing new Java classes

This page presents a few possible customizations:

• Customizing email feeding
• Customizing outgoing emails
• Customizing strings
• Customizing the automatic ticket assignment
• Customizing the database connection
• Customizing the initial properties of departments
• Customizing the initial properties of managers
• Customizing the look & feel of the application
• Customizing the visibility of the departments by the users
• Customizing ticket priorities
• Customizing user profile retrieval
• Links to an external inventory application
• Using the web service