2009/11/09

Benjamin Seclier

Search

Assisted Research

?

?

Make it possible to search people connected by Shibboleth. Now, it's just possible to do it with LDAP people.

2010/01/15

Philippe Lecler

User Interface

Homonyms

Make it possible to differentiate people with same first name and surname in invited users list.

2010/06/24

Philippe Lecler

User interface

Sessions

The heavy usage of session variables make it impossible to use several windows. It would be really important to allow users to open many windows (e.g. on several tickets) by making the application stateless (or at least only keeping session vars in session, such as authentication information).

2010/09/03

Philippe Lecler

User interface

Automatic invitations

Automatically invite users who let comments on tickets. A switch for each user may be added to enable/disable this feature.

2010/09/20

Odile Germès

User interface

Ticket contents

Filter Javascript code from user inputs to prevent from XXS.

2010/10/18

Brigitte Wallaert

Email Feed

Email messages too long

Email feed hangs when the body of a message is too long.

2011/03/21

Pascal Aubry

Deployment

Small portlet

A small portlet that presents a simplified version of the control panel should be added, and offer links to the servlet instance.

2011/03/21

Pascal Aubry

Deployment

Use Maven

Upgrade to esup-commons v2 and use Maven

2012/03/27

Serge Aumont

User interface

Unwanted scrollbars

Formatted texts (<pre>) in ticket actions lead to hugly scroll barsfor the wysiwyg editor.

2012/06/25

Michel Beheregaray

Web Service

Manage ticket with WS

• retrieve the contents of a ticket
• Add a comment to a ticket
• Change the category and / or service of a ticket

2012/11/23

Henri Jacob
Laurent Abraham

Wrong email addresses

Ticket managers should be warned when email addresses are wrong. Today, when a message cannot be delivered, there is no warning, no feedback for no-one.

2006/07/03

Michèle Guézou

Misc

Statistics

2008/08/08

3.2.2

Extract and show statistics on the web interface.

2006/12/15

Sylvain De Féo

User interface

Ticket printing

2008/08/22

3.5.3

Add a print button to the ticket page.

2008/06/04

Raymond Bourges

Email

Daily reports

2008/08/06

3.3.0

Allow managers to receive daily reports by email.

2008/07/09

Linda Ruault

User interface

User/manager control panel toggle

2008/07/10

3.1.0

Add a tip to the icon that allows users to toggle the user/manager interface on the control panel.

2008/07/09

Pascal Aubry

User interface

Direct access to tickets

2008/07/14

3.1.0

Allow users to access a ticket from the control panel by entering its number.

2008/07/09

Fabrice Jaunet

User interface

Sort the control panel by manager

2008/08/08

3.2.2

Allow managers to sort the tickets by manager.

2008/07/10

Vincent Repain

v3 migration

Recover v2 invitations

2008/07/14

3.1.0

Recover the v2 invitations and transform them to v3 invitations.

2008/07/10

Pascal Aubry

User interface

Bookmarks

2008/07/15

3.2.0

Add the possibility for users to bookmark active and archived tickets.

2008/07/10

Sylvain De Féo

User interface

Ticket assignment

2008/07/16

3.2.3

When assigning a ticket to a manager, present the managers sorted by display name.

2008/07/10

Françoise Callibot

User interface

File uploads when acting on tickets

2008/08/19

3.4.0

Allow users to attach files when doing other actions on tickets.

2008/07/10

Vincent Repain

User interface

Invite several users

2008/08/19

3.4.0

Allow managers to invite several users at the same time.

2008/07/10

Mathieu Cron

User interface

Member categories filtering on the control panel

2008/07/14

3.1.0

On the manager interface, add a filter to show the tickets of the categories the manager is member of.

2008/07/10

Vincent Repain

User interface

Navigation through pages on the control panel

2008/07/15

3.2.0

Repeat the navigation buttons through pages at the bottom of the ticket list.

2008/07/10

Mathieu Cron

Email

Ticket monitoring

2008/08/05

3.3.0

Add the category of the tickets into monitoring emails.

2008/08/19

Martine James

User interface

Sort the control panel by owner/category

2008/08/20

3.5.0

Add quick-sort buttons on the column labels.

2008/08/20

Martine James

User interface

Fichiers joints

2008/08/21

3.5.1

Allow users to attach several files at the same time.

2008/09/02

Odile Germès

Model/User interface

Visibility rules

2008/10/10

3.10.5

Allow administrators to manage the visbility rules from the web interface.

2008/09/12

Vincent Repain
Simon Dupuich

Customization

CSS styles for priorities

2009/01/28

3.19.0

The colors used for the prioritiés are defined in /properties/domain/domain.xml, CSS styles should be used.

2008/09/15

Alain Kermarrec

Model/User interface

Canned responses

2008/10/17

3.11.2

Allow managers to use canned responses defined at application, department and user-level.

2008/09/15

Brigitte Wallaert

Model

Hide categories to external users

2008/10/01

3.8.3

Allow manager to set a property on categories to hide them to external users on ticket creation.

2008/09/20

Odile Germès

Database access

Use JNDI

2008/10/01

3.8.3

Using a Tomcat pool leads to much better performances but JNDI can not be used for batch commands since no Tomcat pool is available at this time.  The application should allow both JNDI and JDBC usage, depending on the context (web or batch).

2008/10/01

Gwénaëlle Bouteille

Email

Monitor bookmarked tickets

2008/10/03

3.9.1

Add a preference to allow users to monitor the bookmarked tickets.

2008/10/01

Gwénaëlle Bouteille

User interface

Bookmark tickets from the control panel

2008/10/03

3.9.1

Allow users to add/remove bookmarks from the control panel without viewing the tickets.

2008/10/01

Martine James

User interface

Truncate long ticket labels on the control panel

2008/10/03

3.9.1

Truncate the long ticket labels on the control panel to prevent from browser scrolling.

2008/10/14

Katy Santerre

User interface

Automatic refresh of the control panel

2008/10/16

3.12.0

Allow managers to configure an automatic refresh delay for the control panel.

2008/11/06

Philippe Lecler

User interface

I18n of the window title

2008/11/07

3.13.0

Add a i18n key for the window title.

2008/11/06

Philippe Lecler

Model

Daily reports initial properties

2008/11/07

3.13.0

Add properties to configure the new managers' daily reports.

2008/11/06

Philippe Lecler

Email

Daily reports grouping

2008/11/07

3.13.0

Allow the managers to group all their reports in a single email.

2008/11/06

Philippe Lecler

Model

Default control panel refresh delay

2008/11/07

3.13.0

Add a default control panel refresh delay for the new users.

2008/11/06

Alexandre Boisseau

User interface

Add buttons to the department visibility UI

2008/11/17

3.13.0

Add buttons to the department visibility UI to add user-defined conditions and rules

2008/11/06

Alexandre Boisseau

FAQ

Hide the FAQ when empty

2008/11/18

3.13.0

When no FAQ is present, do not print the link to FAQ on the welcome page and hide the FAQ menu to non managers.

2008/11/06

Alexandre Boisseau

UserInfo

Hide some information

2008/11/18

3.13.0

Add parameters to the default UserInfoProvider implementation to hide some parts of the information

2008/11/06

Alexandre Boisseau

Ticket printing

Add information to prints

2008/11/18

3.13.0

Add user information on the owner to ticket prints.

2008/11/06

Alexandre Boisseau

Email

Add information to emails

2008/11/18

3.13.0

Add user information on the owner to monitoring emails.

2008/11/06

Alexandre Boisseau

Email

Transform tickets created with email accounts by local users

2008/11/18

3.13.0

When local users log in change the owner of the tickets they have created with their email.

2008/11/06

Alexandre Boisseau

Feed

Local users feeding

2008/11/18

3.13.0

When feeding the helpdesk from an IMAP account, search the LDAP directory to look for local users with the emails' From: header

2008/11/06

Alexandre Boisseau

Model

Initialize categories

2008/11/18

3.13.0

Add a category configurator to the initial inheritance of the members.

2008/11/07

Philippe Lecler

Email

Extra category monitoring

2008/11/17

3.13.0

Add additional monitoring to emails (not application users) for categories and departments (default values).

2008/11/07

Philippe Lecler

Email

Sort reports by idle time

2008/11/17

3.13.0

In the reports sent by email, sort the tickets by idle time.

2008/11/18

Michèle Guézou

User interface

Tickets in categories with children

2008/11/18

3.13.0

When adding a sub-category, propose to prevent users from adding ticket in the parent category.

2008/11/18

Michèle Guézou

Model

Permanently invited users

2008/11/18

3.13.0

Add the possibility to set for each department a list of users who will be automatically invited for the tickets created in the department.

2008/11/18

Michèle Guézou
Alain Kermarrec

Model

Categories and FAQ

2009/01/07

3.15.0

Associate FAQ items to each category and propose links to the FAQ items at the creation of a ticket in the category.

2008/11/18

Michèle Guézou
Fabrice Jaunet

User interface

Invitations

2009/02/09

3.19.0

Give the possibility to invite in a single step all the managers of a department, or all the members of a category.

2008/12/04

Harold Moyse

Model/user interface

Icons

2008/12/08

3.14.0

Associate an icon to each department and category

2009/01/06

Lukas Slansky

Authentication

Shibboleth support

2009/04/28

3.24.0

Add the possibility to rely on a Shiibboleth identity federation for the authentication.

2009/01/08

Alexandre Boisseau

User interface

Do not show tickets after some actions

2009/01/14

3.16.0

When performing some specific actions (close, postpone, refuse, ...), do not show the current ticket but the control panel (for managers only).

2009/01/27

François Albert

Ticket moves

category bookmarks

2009/06/10

3.26.5

Allow the managers to have bookmarks to categories, used for instance when moving tickets (category bookmarks were not added but the recent target categories can be quickly selected when moving tickets).

2009/02/06

Alexandre Boisseau

User interface

Ticket moves

2009/02/06

3.19.2

When moving a ticket, allow the managers to call the assignment algorithm of the target category

2009/02/06

Julien Marchal

Installation

Reduce the weight of distribution files

2009/03/12

3.21.0

Remove the JARs and other heavy files from the distributed files and download them when installing.

2009/02/28

Davy Pech

User interface

Control panel filter

2009/05/18

3.25.1

On the manager control panel, filtering on a category should also show the tickets of the sub-categories

2009/03/30

Philippe
Lecler

Email

Add an option for extra category monitoring

2009/04/28

3.24.0

Add the possibility to send an email at ticket creation and when ticket is free.

2009/04/16

Pierre-Antoine Angelini

FAQ

Add FAQ monitoring

2009/06/03

3.26.0

Each manager should be able to be warned by email of the updates on the FAQ

2009/06/30

Laurent Amsaleg

Search

time filter

2009/07/03

3.27.0

Allow users to filter the results of the search interface on a time criteria

2009/09/16

Laurent Vallar

Test

Drop all the tickets

2009/11/20

3.28.4

The (still experimental) ant task delete-all-tickets deletes all the test tickets created during the test stage before going into production while keeping the other data structures.

2009/01/06

Lukas Slansky

Internationalization

Internationalize some texts (departments, categories, FAQs...)

Make it possible to internationalize some parts of the database as well as the web interface.

Too complex