v3 migration

Recover v2 invitations

2008/07/10

Vincent Repain

2008/07/14
(3.1.0)

Recover the v2 invitations and transform them to v3 invitations.

Database access

Use JNDI

2008/09/20

Odile Germès

2008/10/01
(3.8.3)

Using a Tomcat pool leads to much better performances but JNDI can not be used for batch commands since no Tomcat pool is available at this time.  The application should allow both JNDI and JDBC usage, depending on the context (web or batch).

Email

Monitor bookmarked tickets

2008/10/01

Gwénaëlle Bouteille

2008/10/03
(3.9.1)

Add a preference to allow users to monitor the bookmarked tickets. 

User interface

Bookmark tickets from the control panel

2008/10/01

Gwénaëlle Bouteille

2008/10/03
(3.9.1)

Allow users to add/remove bookmarks from the control panel without viewing the tickets. 

User interface

Truncate long ticket labels on the control panel

2008/10/01

Martine James

2008/10/03
(3.9.1)

Truncate the long ticket labels on the control panel to prevent from browser scrolling. 

Model/User interface

Visibility rules

2008/09/02

Odile Germès

2008/10/10
(3.10.5)

Allow administrators to manage the visbility rules from the web interface. 

Model/User interface

Canned responses

2008/09/15

Alain Kermarrec

2008/10/17
(3.11.2)

Allow managers to use canned responses defined at application, department and user-level. 

User interface

Automatic refresh of the control panel

2008/10/14

Katy Santerre

2008/10/16
(3.12.0)

Allow managers to configure an automatic refresh delay for the control panel.

Model

Hide categories to external users

2008/09/15

Brigitte Wallaert

2008/10/01
(3.8.3)

Allow manager to set a property on categories to hide them to external users on ticket creation.

User interface

Bookmarks

2008/07/10

Pascal Aubry

15 juillet 2008 (3.2.0)

Add the possibility for users to bookmark active and archived tickets.

User interface

Ticket assignment

2008/07/10

Sylvain De Féo

2008/07/16
(3.2.3)

When assigning a ticket to a manager, present the managers sorted by display name.

User interface

File uploads when acting on tickets

2008/07/10

Françoise Callibot

2008/08/19
(3.4.0)

Allow users to attach files when doing other actions on tickets.

User interface

Invite several users

2008/07/10

Vincent Repain

2008/08/19
(3.4.0)

Allow managers to invite several users at the same time.

User interface

Fichiers joints

2008/08/20

Martine James

2008/08/21
(3.5.1)

Allow users to attach several files at the same time.

User interface

Ticket printing

2006/12

Sylvain De Féo

2008/08/22
(3.5.3)

Add a print button to the ticket page.

User interface

User/manager control panel toggle

2008/07/09

Linda Ruault

2008/07/10
(3.1.0)

Add a tip to the icon that allows users to toggle the user/manager interface on the control panel.

User interface

Direct access to tickets

2008/07/09

Pascal Aubry

2008/07/14
(3.1.0)

Allow users to access a ticket from the control panel by entering its number.

User interface

Member categories filtering on the control panel

2008/07/10

Mathieu Cron

2008/07/14
(3.1.0)

On the manager interface, add a filter to show the tickets of the categories the manager is member of.

User interface

Navigation through pages on the control panel

2008/07/10

Vincent Repain

2008/07/15
(3.2.0)

Repeat the navigation buttons through pages at the bottom of the ticket list.

User interface

Sort the control panel by manager

2008/07/09

Fabrice Jaunet

2008/08/08
(3.2.2)

Allow managers to sort the tickets by manager.

User interface

Sort the control panel by owner/category

2008/08/19

Martine James

2008/08/20
(3.5.0)

Add quick-sort buttons on the column labels.

Email

Ticket monitoring

2008/07/10

Mathieu Cron

2008/08/05
(3.3.0)

Add the category of the tickets into monitoring emails.

Email

Daily reports

2008/06

Raymond Bourges

2008/08/06
(3.3.0)

Allow managers to receive daily reports by email.

Misc

Statistics

2006/07

So many users...

2008/08/08
(3.2.2)

Extract and show statistics on the web interface.