The full-text indexing of FAQ and tickets relies on Lucene and is done by the asynchonous ant task update-index (see 03 Administration) using the properties below (set in /properties/config.properties).

Properties

Data folder

The directory of the filesystem used to store index data:

indexing.path=/usr/local/helpdesk/index

Commands

See also: 03 Administration

Updating the index

Updating the index is done by running the ant task update-index, which should be called periodically. For instance on a Unix system from a crontab:

00,05,10,15,20,25,30,35,40,45,50,55 * * * * root /usr/local/helpdesk/helpdesk-cron.sh update-index

Rebuilding the index

When having a trouble with the index, it is possible to rebuild all the index data by running the ant task rebuild-index:

/usr/local/helpdesk/helpdesk.sh rebuild-index

Unlocking the index

If the update-index task does not terminate normally, the next call makes the following error:

Lucene index is locked, try again later!

In this case, make sure that no indexing task is running and run the ant task unlock-index:

/usr/local/helpdesk/helpdesk.sh unlock-index