See also: Customizing email feeding

It is possible to automatically feed the helpdesk with tickets created by reading an email address: an asynchronous task (the feed task, see 03 Administration) periodically reads an IMAP account, using the properties below (set in /properties/config.properties).

These properties are required only when using the feeding feature.

Email address (required)

The email address to which emails are sent by the users:

#feed.imap.address=support@domain.edu

IMAP server (required)

The FQDN or IP address of the IMAP server:

#feed.imap.server=imap.domain.edu

IMAP authentication (required)

The credentials used to connect to the IMAP server:

#feed.imap.account=support
#feed.imap.password=secret

IMAP folder

The name of the IMAP folder to read, by default INBOX:

#feed.imap.folder=INBOX

Target category

The ID of the category in which tickets are automatically created:

#feed.imap.categoryId=1

SPAM filter

The name of the bean used to filter spams:

#feed.imap.spamFilterBean=null