See also: Configuring user profile retrieval

The retrieval of user profiles is done by the bean userInfoProvider, by default of class org.esupportail.helpdesk.domain.userInfo.LdapUserInfoProviderImpl, which relies on the LDAP directory.

The steps to print different information on the users are:

• write a new class that implements the interface org.esupportail.helpdesk.domain.userInfo.UserInfoProvider, for instance by inheriting of an existing class
• declare the the bean userInfoProvider of this class in the configuration file /properties/domain/userInfo.xml
• allow the automatic recovering of the new class and the configuration file /properties/domain/userInfo.xml when upgraiding (see Recovering previous configuration and customizations when upgrading).

  A customization example is given by class fr.univrennes1.helpdesk.domain.userInfo.LdapUserInfoProviderImpl, used at the university of Rennes 1.