Several different statistics are computed on-the-fly and are available to managers:

• History of ticket creations
• Distribution of the ticket creations
• Ticket creators top 25
• History of the reaction time
• Distribution of the reaction time
• Reaction times bottom 25
• History of the resolution time
• Distribution of the resolution time
• Reaction times bottom 25
• Ticket status
• Accumulated spent times

Screenshots below show some of the statistics (in French, sorry):

Historique des créations de tickets

Répartition des créations de tickets