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Remarque |
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If a rrot category, all the department managers are members of the category. |
Miscellaneous
Making a deep link for creating a ticket in a targeted category
If you want to provide a link which avoid to create a ticket in a targeted category, you just have to go to
"Departments" -> Choose the department -> "View/Edit the categories" -> "Edit properties' catergoy" -> "Link to add a ticket in the category"
(in french "Services -> Sélectionner un service -> Voir/modifier les catégories -> Editer les propriétés de la catégorie -> Lien pour ajouter un ticket dans la catégorie.")
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