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Historique de la page
This page shows the feature requests (since release 2.3.4).
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See also: Demandes d'évolutions de Lille 1 (in French)
Features requested (not integrated yet)
| ID | Date | User | Category | Title | Integration | Version | Description | |||||||
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| 1 | 2009/11/09 | Benjamin Seclier | Search | Assisted Research | ? | ? | Make it possible to search people connected by Shibboleth. Now, it's just possible to do it with LDAP people. | |||||||
| 2 | 2010/01/15 | Philippe Lecler | User Interface | Homonyms |
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| Make it possible to differentiate people with same first name and surname in invited users list. | |||||||
| 3 | 2010/06/24 | Philippe Lecler | User interface | Sessions |
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| The heavy usage of session variables make it impossible to use several windows. It would be really important to allow users to open many windows (e.g. on several tickets) by making the application stateless (or at least only keeping session vars in session, such as authentication information). | |||||||
| 4 | 2010/09/03 | Philippe Lecler | User interface | Automatic invitations |
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| Automatically invite users who let comments on tickets. A switch for each user may be added to enable/disable this feature. | |||||||
| 5 | 2010/09/20 | Odile Germès | User interface | Ticket contents |
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| Filter Javascript code from user inputs to prevent from XXS. | |||||||
| 6 | 2010/10/18 | Brigitte Wallaert | Email Feed | Email messages too long |
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| Email feed hangs when the body of a message is too long. | |||||||
| 7 | 2011/03/21 | Pascal Aubry | Deployment | Small portlet |
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| A small portlet that presents a simplified version of the control panel should be added, and offer links to the servlet instance. | |||||||
| 8 | 2011/03/21 | Pascal Aubry | Deployment | Use Maven |
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| Upgrade to esup-commons v2 and use Maven | |||||||
| 9 | 2012/03/27 | Serge Aumont | User interface | Unwanted scrollbars |
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| Formatted texts (<pre>) in ticket actions lead to hugly scroll barsfor the wysiwyg editor. | |||||||
| 10 | 2012/06/12 25 | Francois Albert | Email Feed | Michel Beheregaray | Web Service | Manage ticket with WS Change email title |
| Change alerts e-mail subject according actions on the tickets: | ]]></ac:plain-text-body></ac:structured-macro> |
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| 11 | 2012/11/23 | Henri Jacob |
| Wrong email addresses |
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| Ticket managers should be warned when email addresses are wrong. Today, when a message cannot be delivered, there is no warning, no feedback for no-one. | 2012/06/25 | Michel Beheregaray | Web Service | Manage ticket with WS |
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Features integrated
Date | User | Category | Title | Integration | Version | Description |
|---|---|---|---|---|---|---|
2006/07/03 | Michèle Guézou | Misc | Statistics | 2008/08/08 | 3.2.2 | Extract and show statistics on the web interface. |
2006/12/15 | Sylvain De Féo | User interface | Ticket printing | 2008/08/22 | 3.5.3 | Add a print button to the ticket page. |
2008/06/04 | Raymond Bourges | Daily reports | 2008/08/06 | 3.3.0 | Allow managers to receive daily reports by email. | |
2008/07/09 | Linda Ruault | User interface | User/manager control panel toggle | 2008/07/10 | 3.1.0 | Add a tip to the icon that allows users to toggle the user/manager interface on the control panel. |
2008/07/09 | Pascal Aubry | User interface | Direct access to tickets | 2008/07/14 | 3.1.0 | Allow users to access a ticket from the control panel by entering its number. |
2008/07/09 | Fabrice Jaunet | User interface | Sort the control panel by manager | 2008/08/08 | 3.2.2 | Allow managers to sort the tickets by manager. |
2008/07/10 | Vincent Repain | v3 migration | Recover v2 invitations | 2008/07/14 | 3.1.0 | Recover the v2 invitations and transform them to v3 invitations. |
2008/07/10 | Pascal Aubry | User interface | Bookmarks | 2008/07/15 | 3.2.0 | Add the possibility for users to bookmark active and archived tickets. |
2008/07/10 | Sylvain De Féo | User interface | Ticket assignment | 2008/07/16 | 3.2.3 | When assigning a ticket to a manager, present the managers sorted by display name. |
2008/07/10 | Françoise Callibot | User interface | File uploads when acting on tickets | 2008/08/19 | 3.4.0 | Allow users to attach files when doing other actions on tickets. |
2008/07/10 | Vincent Repain | User interface | Invite several users | 2008/08/19 | 3.4.0 | Allow managers to invite several users at the same time. |
2008/07/10 | Mathieu Cron | User interface | Member categories filtering on the control panel | 2008/07/14 | 3.1.0 | On the manager interface, add a filter to show the tickets of the categories the manager is member of. |
2008/07/10 | Vincent Repain | User interface | Navigation through pages on the control panel | 2008/07/15 | 3.2.0 | Repeat the navigation buttons through pages at the bottom of the ticket list. |
2008/07/10 | Mathieu Cron | Ticket monitoring | 2008/08/05 | 3.3.0 | Add the category of the tickets into monitoring emails. | |
2008/08/19 | Martine James | User interface | Sort the control panel by owner/category | 2008/08/20 | 3.5.0 | Add quick-sort buttons on the column labels. |
2008/08/20 | Martine James | User interface | Fichiers joints | 2008/08/21 | 3.5.1 | Allow users to attach several files at the same time. |
2008/09/02 | Odile Germès | Model/User interface | Visibility rules | 2008/10/10 | 3.10.5 | Allow administrators to manage the visbility rules from the web interface. |
2008/09/12 | Vincent Repain | Customization | CSS styles for priorities | 2009/01/28 | 3.19.0 | The colors used for the prioritiés are defined in /properties/domain/domain.xml, CSS styles should be used. |
2008/09/15 | Alain Kermarrec | Model/User interface | Canned responses | 2008/10/17 | 3.11.2 | Allow managers to use canned responses defined at application, department and user-level. |
2008/09/15 | Brigitte Wallaert | Model | Hide categories to external users | 2008/10/01 | 3.8.3 | Allow manager to set a property on categories to hide them to external users on ticket creation. |
2008/09/20 | Odile Germès | Database access | Use JNDI | 2008/10/01 | 3.8.3 | Using a Tomcat pool leads to much better performances but JNDI can not be used for batch commands since no Tomcat pool is available at this time. The application should allow both JNDI and JDBC usage, depending on the context (web or batch). |
2008/10/01 | Gwénaëlle Bouteille | Monitor bookmarked tickets | 2008/10/03 | 3.9.1 | Add a preference to allow users to monitor the bookmarked tickets. | |
2008/10/01 | Gwénaëlle Bouteille | User interface | Bookmark tickets from the control panel | 2008/10/03 | 3.9.1 | Allow users to add/remove bookmarks from the control panel without viewing the tickets. |
2008/10/01 | Martine James | User interface | Truncate long ticket labels on the control panel | 2008/10/03 | 3.9.1 | Truncate the long ticket labels on the control panel to prevent from browser scrolling. |
2008/10/14 | Katy Santerre | User interface | Automatic refresh of the control panel | 2008/10/16 | 3.12.0 | Allow managers to configure an automatic refresh delay for the control panel. |
2008/11/06 | Philippe Lecler | User interface | I18n of the window title | 2008/11/07 | 3.13.0 | Add a i18n key for the window title. |
2008/11/06 | Philippe Lecler | Model | Daily reports initial properties | 2008/11/07 | 3.13.0 | Add properties to configure the new managers' daily reports. |
2008/11/06 | Philippe Lecler | Daily reports grouping | 2008/11/07 | 3.13.0 | Allow the managers to group all their reports in a single email. | |
2008/11/06 | Philippe Lecler | Model | Default control panel refresh delay | 2008/11/07 | 3.13.0 | Add a default control panel refresh delay for the new users. |
2008/11/06 | Alexandre Boisseau | User interface | Add buttons to the department visibility UI | 2008/11/17 | 3.13.0 | Add buttons to the department visibility UI to add user-defined conditions and rules |
2008/11/06 | Alexandre Boisseau | FAQ | Hide the FAQ when empty | 2008/11/18 | 3.13.0 | When no FAQ is present, do not print the link to FAQ on the welcome page and hide the FAQ menu to non managers. |
2008/11/06 | Alexandre Boisseau | UserInfo | Hide some information | 2008/11/18 | 3.13.0 | Add parameters to the default UserInfoProvider implementation to hide some parts of the information |
2008/11/06 | Alexandre Boisseau | Ticket printing | Add information to prints | 2008/11/18 | 3.13.0 | Add user information on the owner to ticket prints. |
2008/11/06 | Alexandre Boisseau | Add information to emails | 2008/11/18 | 3.13.0 | Add user information on the owner to monitoring emails. | |
2008/11/06 | Alexandre Boisseau | Transform tickets created with email accounts by local users | 2008/11/18 | 3.13.0 | When local users log in change the owner of the tickets they have created with their email. | |
2008/11/06 | Alexandre Boisseau | Feed | Local users feeding | 2008/11/18 | 3.13.0 | When feeding the helpdesk from an IMAP account, search the LDAP directory to look for local users with the emails' From: header |
2008/11/06 | Alexandre Boisseau | Model | Initialize categories | 2008/11/18 | 3.13.0 | Add a category configurator to the initial inheritance of the members. |
2008/11/07 | Philippe Lecler | Extra category monitoring | 2008/11/17 | 3.13.0 | Add additional monitoring to emails (not application users) for categories and departments (default values). | |
2008/11/07 | Philippe Lecler | Sort reports by idle time | 2008/11/17 | 3.13.0 | In the reports sent by email, sort the tickets by idle time. | |
2008/11/18 | Michèle Guézou | User interface | Tickets in categories with children | 2008/11/18 | 3.13.0 | When adding a sub-category, propose to prevent users from adding ticket in the parent category. |
2008/11/18 | Michèle Guézou | Model | Permanently invited users | 2008/11/18 | 3.13.0 | Add the possibility to set for each department a list of users who will be automatically invited for the tickets created in the department. |
2008/11/18 | Michèle Guézou | Model | Categories and FAQ | 2009/01/07 | 3.15.0 | Associate FAQ items to each category and propose links to the FAQ items at the creation of a ticket in the category. |
2008/11/18 | Michèle Guézou | User interface | Invitations | 2009/02/09 | 3.19.0 | Give the possibility to invite in a single step all the managers of a department, or all the members of a category. |
2008/12/04 | Harold Moyse | Model/user interface | Icons | 2008/12/08 | 3.14.0 | Associate an icon to each department and category |
2009/01/06 | Lukas Slansky | Authentication | Shibboleth support | 2009/04/28 | 3.24.0 | Add the possibility to rely on a Shiibboleth identity federation for the authentication. |
2009/01/08 | Alexandre Boisseau | User interface | Do not show tickets after some actions | 2009/01/14 | 3.16.0 | When performing some specific actions (close, postpone, refuse, ...), do not show the current ticket but the control panel (for managers only). |
2009/01/27 | François Albert | Ticket moves | category bookmarks | 2009/06/10 | 3.26.5 | Allow the managers to have bookmarks to categories, used for instance when moving tickets (category bookmarks were not added but the recent target categories can be quickly selected when moving tickets). |
2009/02/06 | Alexandre Boisseau | User interface | Ticket moves | 2009/02/06 | 3.19.2 | When moving a ticket, allow the managers to call the assignment algorithm of the target category |
2009/02/06 | Julien Marchal | Installation | Reduce the weight of distribution files | 2009/03/12 | 3.21.0 | Remove the JARs and other heavy files from the distributed files and download them when installing. |
2009/02/28 | Davy Pech | User interface | Control panel filter | 2009/05/18 | 3.25.1 | On the manager control panel, filtering on a category should also show the tickets of the sub-categories |
2009/03/30 | Philippe | Add an option for extra category monitoring | 2009/04/28 | 3.24.0 | Add the possibility to send an email at ticket creation and when ticket is free. | |
2009/04/16 | Pierre-Antoine Angelini | FAQ | Add FAQ monitoring | 2009/06/03 | 3.26.0 | Each manager should be able to be warned by email of the updates on the FAQ |
2009/06/30 | Laurent Amsaleg | Search | time filter | 2009/07/03 | 3.27.0 | Allow users to filter the results of the search interface on a time criteria |
2009/09/16 | Laurent Vallar | Test | Drop all the tickets | 2009/11/20 | 3.28.4 | The (still experimental) ant task delete-all-tickets deletes all the test tickets created during the test stage before going into production while keeping the other data structures. |
Feature requests rejected
Date | User | Category | Title | Description | Reason |
|---|---|---|---|---|---|
2009/01/06 | Lukas Slansky | Internationalization | Internationalize some texts (departments, categories, FAQs...) | Make it possible to internationalize some parts of the database as well as the web interface. | Too complex |
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