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Date | User | Category | Title | Integration | Version | Description |
|---|---|---|---|---|---|---|
2008/11/06 | Alexandre Boisseau | Email | Transform tickets created with email accounts by local users |
| 3.13.0 | When local users log in, check if they created tickets with one of their emails, and in this case change the owner to the LDAP user. |
2008/11/06 | Alexandre Boisseau | Feed | Local users feeding |
| 3.13.0 | Add parameters to the email feeder to automatically transform emails into local identifiers when creating tickets. |
2008/11/06 | Alexandre Boisseau | Model | Initialize categories |
| 3.13.0 | Add a category configurator to set the initial properties of the categories at their creation. |
2008/11/18 | Michèle Guézou | User interface | Tickets in categories with children |
| When adding a sub-category, propose to prevent users from adding ticket in the parent category. | |
2008/11/18 | Michèle Guézou | Model | Users automatically invited |
|
| Add the possibility to set for each department a list of users who will be automatically invited for the tickets created in the department. |
2008/11/18 | Michèle Guézou | Model | Categories and FAQ |
|
| Associate a FAQ container to each category and propose a link to the FAQ at the creation of a ticket in the category. |
2008/11/18 | Michèle Guézou | User interface | Invitations |
|
| Give the possibility to invite in a single step all the managers of a department, or all the members of a category. |
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