esup-helpdesk




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Category

Title

Date

Requester

Date
(version)

Description

v3 migration

Recover v2 invitations

2008/07/10

Vincent Repain

2008/07/14
(3.1.0)

Recover the v2 invitations and transform them to v3 invitations.

User interface

Bookmarks

2008/07/10

Pascal Aubry

15 juillet 2008 (3.2.0)

Add the possibility for users to bookmark active and archived tickets.

User interface

Ticket assignment

2008/07/10

Sylvain De Féo

2008/07/16
(3.2.3)

When assigning a ticket to a manager, present the managers sorted by display name.

User interface

File uploads when acting on tickets

2008/07/10

Françoise Callibot

2008/08/19
(3.4.0)

Allow users to attach files when doing other actions on tickets.

User interface

Invite several users

2008/07/10

Vincent Repain

2008/08/19
(3.4.0)

Allow managers to invite several users at the same time.

User interface

Fichiers joints

2008/08/20

Martine James

2008/08/21
(3.5.1)

Allow users to attach several files at the same time.

User interface

Ticket printing

2006/12

Sylvain De Féo

2008/08/22
(3.5.3)

Add a print button to the ticket page.

Control panel

User/manager control panel toggle

2008/07/09

Linda Ruault

2008/07/10
(3.1.0)

Add a tip to the icon that allows users to toggle the user/manager interface on the control panel.

Control panel

Direct access to tickets

2008/07/09

Pascal Aubry

2008/07/14
(3.1.0)

Allow users to access a ticket from the control panel by entering its number.

Control panel

Member categories filtering

2008/07/10

Mathieu Cron

2008/07/14
(3.1.0)

On the manager interface, add a filter to show the tickets of the categories the manager is member of.

Control panel

Navigation through pages

2008/07/10

Vincent Repain

2008/07/15
(3.2.0)

Repeat the navigation buttons through pages at the bottom of the ticket list.

Control panel

Sort by manager

2008/07/09

Fabrice Jaunet

2008/08/08
(3.2.2)

Allow managers to sort the tickets by manager.

Control panel

Sort by owner/category

2008/08/19

Martine James

2008/08/20
(3.5.0)

Add quick-sort buttons on the column labels.

Misc Email

Ticket monitoring

2008/07/10

Mathieu Cron

2008/08/05
(3.3.0)

Add the category of the tickets into monitoring emails.

Misc Email

Daily reports

2008/06

Raymond Bourges

2008/08/06
(3.3.0)

Allow managers to receive daily reports by email.

Misc

Statistics

2006/07

So many users...

2008/08/08
(3.2.2)

Extract and show statistics on the web interface.

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