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See also: Configuring the initial properties of departments

The initial configuration of the departments is done by the bean departmentConfigurator, by default of class org.esupportail.helpdesk.domain.departmentConfiguration.DepartmentConfiguratorImpl.

The steps to configure the departments in a different way are:

• write a new class implementing the interface org.esupportail.helpdesk.domain.departmentConfiguration.DepartmentConfigurator, for instance by inheriting an existing class
• declare the bean departmentConfigurator of this class in the configuration file /properties/domain/departmentConfiguration.xml
• allow the automatic recovering of the new class and the configuration file /properties/domain/departmentConfiguration.xml when upgrading (see Recovering previous configuration and customizations when upgrading).